Shire Cleaning Group ("we", "us") respects your privacy. This policy explains what personal information we collect when you use our website, book a clean or shop with us, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Contact details — your name, email address and phone number when you request a quote, contact us or become a member.
- Delivery details — your delivery address and any delivery notes when you order.
- Order history — what you've bought, subscriptions, gift cards, discount codes used, refunds and messages about your orders.
- Marketing preferences — whether you've agreed to receive marketing emails, and when and where you agreed.
- Reviews — product reviews you write, shown with your first name and last initial.
- Technical information — your IP address and basic browser details, used to keep the site secure and stop spam and fraud.
We don't collect or store your card details. Payments are handled by Stripe on their secure payment page, and we only see the last four digits, the card brand and a fraud-risk rating.
How we use it
- To quote for and provide our cleaning services.
- To process, deliver and support your orders and subscriptions, including order and shipping emails and tax invoices.
- To run your member account and sign you in (we email you a one-time sign-in link — there's no password to store).
- To remind you about items left in your cart, or that a product you asked about is back in stock (you can turn these off in your account).
- To send you offers, tips and news — only if you've opted in.
- To prevent fraud, keep our records and meet our tax and legal obligations.
Marketing emails
We only send marketing emails if you've ticked the box to receive them. Every marketing email identifies us and has an unsubscribe link, and you can also switch them off any time in your account. We'll still send emails about your orders, since they're part of the service.
Who we share it with
We share only what's needed with the services we use to run the business:
- Stripe — payments, subscriptions and fraud screening.
- Australia Post — your name, address and phone number to deliver parcels.
- Resend — to send our emails.
- Cloudflare — website hosting, our database and spam protection.
- Our accountant and accounting software (such as Xero) — sales records.
Some of these providers store information outside Australia (including in the United States). We choose providers with strong security and privacy commitments. We don't sell or rent your personal information, and we don't share it with anyone for their own marketing.
Cookies
We use one essential cookie to keep you signed in, and your browser stores your cart. Our spam protection (Cloudflare Turnstile) may check your browser when you submit a form. We don't use advertising cookies.
Keeping it safe and how long we keep it
Your information is stored securely with access limited to our team. We keep order and tax records for at least five years as Australian tax law requires. Sign-in links expire after 20 minutes. If you'd like your member account closed, contact us and we'll remove what we don't need to keep by law.
Accessing or correcting your information
You can see and update your details in your account, or ask us for a copy of the information we hold about you. We'll respond within 30 days.
Questions and complaints
If you have a question or a privacy complaint, contact us below. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Shire Cleaning Group
Email: info@shirecleaninggroup.com.au
Phone: 0491 130 144
Sutherland Shire, NSW