We want you to be happy with what you order. Because our products are cleaning and personal-care liquids, we accept returns for products that are faulty, damaged or not what you ordered. We don't accept change-of-mind returns.
This doesn't affect your rights under the Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Damaged, faulty or wrong items
- Contact us as soon as you can — ideally within 7 days of delivery — by replying to your order in your account or emailing info@shirecleaninggroup.com.au. Tell us your order number and what's wrong.
- Send a photo of the product and the packaging if you can — it helps us sort it out quickly and claim from Australia Post if it was damaged in transit.
- We'll offer a replacement or a refund. For a major problem, you choose which. We'll arrange and pay for any return postage, though for leaking or damaged liquids we usually won't need the item back.
Refunds go back to your original payment method (and to your gift card for any part paid by gift card), usually within 5–10 business days of us approving them.
Missing or lost parcels
If your tracking shows no progress for 10 business days, or a parcel shows as delivered but you haven't received it, let us know and we'll follow it up with Australia Post and resend or refund if it's lost.
Change of mind
We can't accept returns of opened or used products for change of mind, for hygiene and safety reasons. If you've ordered the wrong thing and it hasn't been sent yet, contact us quickly and we'll cancel or change the order.
Subscriptions
You can skip or cancel a subscription any time before the next charge from your account, so you won't be charged for a delivery you don't want. If you forget, contact us before the order is sent and we'll cancel and refund it.
Gift cards
Gift cards aren't refundable once sent, except where required by law, but they're valid for 3 years.
Contact us
Shire Cleaning Group
Email: info@shirecleaninggroup.com.au
Phone: 0491 130 144
Sutherland Shire, NSW