These terms apply when you use this website and when you buy from our online shop. By placing an order you agree to them. Our cleaning services are covered by the quote and agreement we give you for each job. In these terms "we" and "us" means Shire Cleaning Group.
1. Your rights under Australian Consumer Law
Nothing in these terms limits your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. Membership
You need a free member account to order. You sign in with a one-time link sent to your email, so keep access to your email account secure. Please give us accurate contact and delivery details. We may close an account that's used for fraud or to abuse our offers.
3. Products and prices
- We're an approved reseller of Koala Eco products. Product descriptions and photos are provided in good faith; packaging can change.
- Prices are in Australian dollars and include GST. Delivery is added at checkout.
- If a price is clearly wrong because of an error, we'll contact you before sending your order and you can cancel for a full refund.
- An order is accepted when payment is taken. If we can't fill all or part of an order (for example, it's out of stock), we'll refund you for what we can't send.
4. Payment
Card payments are processed securely by Stripe — we never see or store your full card number. We may cancel and refund an order that our payment provider flags as likely fraud.
5. Delivery
- We send orders with Australia Post to Australian addresses. Delivery prices are calculated from your parcel's weight and postcode; delivery times are Australia Post's estimates, not guarantees.
- We usually pack and send orders within 2 business days and email your tracking number when we do.
- If an order arrives damaged or something's missing, please let us know within 7 days — see our returns policy.
- Local delivery is offered free to our regular cleaning clients. We'll bring your order with your next scheduled clean (or arrange a time with you).
6. Subscribe & save
- Subscription items are charged and sent automatically every 4, 8 or 12 weeks (the frequency you choose) at the discount shown when you subscribe, until you cancel.
- Your first delivery is charged when you check out. Each later delivery is charged to the same card on its due date, along with the delivery cost for those items.
- We'll email you a reminder a few days before each charge. You can skip a delivery, update your card or cancel any time from your account — changes made before the charge date apply to that delivery.
- Your subscription price is locked in when you subscribe. If we ever need to change it, we'll tell you at least 7 days before it affects a charge, so you can cancel if you'd like to.
- If a payment fails, we'll email you and retry; if it keeps failing the subscription may be cancelled.
- We may end a subscription if a product is discontinued. We'll let you know and you won't be charged for items we can't send.
7. Gift cards
- Gift cards are digital and emailed to the recipient once payment clears. They can be used on anything in our online shop except subscriptions.
- Gift cards are valid for 3 years from the date of purchase (the expiry date is on the card). Any unused balance stays on the card until then.
- They can't be exchanged for cash, except where the law requires. Treat the code like cash — anyone with the code can use it. If you think a code has been misused, contact us straight away.
- If an order paid with a gift card is refunded, we'll put the gift card amount back on the card.
8. Discount codes and trade pricing
- Discount codes are subject to the conditions shown with the offer (such as a minimum spend, dates or one use per member), can't be combined unless we say so, and have no cash value.
- Trade pricing is available to businesses we approve, at our discretion. Trade prices are shown when you're signed in to an approved account.
9. Reviews
Only members who've received a product can review it. Reviews must be honest and about the product. We publish reviews whether they're positive or negative, but we won't publish content that's offensive, misleading, off-topic or includes personal information. By posting a review you allow us to show it on our website and in our emails.
10. Using our website
Please don't misuse the website — for example by trying to get around security, testing stolen cards or scraping it. The website content and our branding belong to us or are used with permission (Koala Eco's names and product images belong to Koala Eco).
11. Liability
To the extent the law allows, and apart from your rights under the Australian Consumer Law, we're not liable for indirect or consequential loss. Please use products as directed on the label.
12. Privacy
Our privacy policy explains how we handle your personal information.
13. Changes and governing law
We may update these terms from time to time; the version on this page when you place an order applies to that order. These terms are governed by the laws of New South Wales, Australia.
Contact us
Shire Cleaning Group
Email: info@shirecleaninggroup.com.au
Phone: 0491 130 144
Sutherland Shire, NSW